Radhe Radhe 🙏
At Pujanarchan, operated under the legal entity RSAL Sphere, we are committed to serving every devotee with fairness, transparency, and respect.
If you have any concerns, complaints, or grievances regarding our products, services, or policies, we provide a structured mechanism for resolution.
1. Grievance Officer Details (H2)
In accordance with applicable Indian laws and ecommerce guidelines, the details of our Grievance Officer are as follows:
Legal Entity: RSAL Sphere
Brand Name: Pujanarchan
Grievance Contact Number: +91 7827069997
Grievance Email: support@pujanarchan.com
Location: Ranchi, Jharkhand, India
2. How to Raise a Grievance (H2)
You may raise a grievance by:
Sending a detailed email to support@pujanarchan.com
Calling our official contact number
Providing your Order ID (if applicable)
Clearly describing the issue with relevant supporting details
We encourage customers to include photographs where necessary (for product-related concerns).
3. Resolution Timeline (H2)
Acknowledgement of grievance: Within 48 working hours
Resolution timeline: Within 7–15 working days, depending on the nature of the issue
We strive to resolve all matters promptly and fairly.
4. Nature of Grievances Covered (H2)
This policy covers concerns related to:
Product quality issues
Incorrect or damaged items
Refund or cancellation disputes
Shipping concerns
Website or payment issues
5. Fair & Transparent Resolution (H2)
All grievances will be reviewed carefully and handled with neutrality and integrity.
Our objective is to maintain trust, transparency, and long-term relationships with our customers.
6. Legal Jurisdiction (H2)
Any unresolved disputes shall be subject to the jurisdiction of courts located in Ranchi, Jharkhand, India.
Our Commitment
At Pujanarchan, we consider your trust sacred. Every grievance is treated with seriousness and respect, as devotion deserves dignity in every interaction.
